Refund & Reversal Policy

Our Commitment

FastLink operates an automated telecom delivery system designed to process orders immediately. Please review our reversal terms below before completing a purchase:

1. Successful Deliveries (Non-Refundable)

Once a mobile data bundle has been credited and confirmed delivered to the designated phone number by MTN, Telecel, or AT Ghana, no refunds or recalls can be issued. Telecom carriers treat electronic data deliveries as final and non-reversible.

2. Automated Failed Order Refunds

If your Mobile Money or card was charged but our system was unable to deliver data due to telecom gateway congestion, unassigned inventory, or carrier maintenance, our automated system will:

• Automatically retry the delivery up to 3 times within 10 minutes.
• If delivery remains unsuccessful, credit 100% of the funds to your FastLink Trading Wallet immediately.
• Alternatively, refund the amount directly back to your Mobile Money source within 24 hours upon request.

3. Incorrect Recipient Number (User Error)

FastLink provides live telecom prefix auto-detection to help you verify numbers. However, we cannot refund orders delivered to an active SIM if the user typed the wrong digits. Always double-check your recipient phone number before submitting.

4. Dispute Escalation

To lodge a transaction dispute or request wallet reconciliation, contact support with your Transaction Reference ID: